“This was such a wonderfully refreshing visit after a long, puzzling road at another vet’s office. Thank you for taking the time to work with me & help my cat.”

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August 2014 Surveys:

Approximately how long was your wait to be seen by the technician? 10 minutes

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: Love you all! You are so good with “Dude”.

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Approximately how long was your wait to be seen by the technician? 5 minutes

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: Everything was wonderful and we appreciated your help! Thank you.

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Approximately how long was your wait to be seen by the technician? 10 minutes

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: Yes. Chase and I are very happy. Staff is always kind to Chase.

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Approximately how long was your wait to be seen by the technician? 5 minutes

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: You guys are awesome. Keep up the good work! Thank you.

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December 2012 Surveys:

Approximately how long was your wait to be seen by the technician? 2 minutes

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: This clinic has been outstanding in every way! We appreciate your help so much! Thank you.

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Approximately how long was your wait to be seen by the technician? 5 minutes

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: Very knowledgeable and helpful. Very pleased.

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Approximately how long was your wait to be seen by the technician? few minutes

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: Extremely pleased with everyone and all the service. Thank You.

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Approximately how long was your wait to be seen by the technician? 10-15 minutes

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: Doc-n-Tech were great. We also learned a lot.

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Approximately how long was your wait to be seen
by the technician?
 Less than 3 min.

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: This has been the best organized and operated business I’ve ever had the pleasure of working with. I am incredibly impressed with the service skills and knowledge of of the staff that this clinic has. Thank You!

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Approximately how long was your wait to be seen
by the technician?
 Less than 3 min.

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: I want to thank everyone on the TLC staff especially Dr. Jennifer Thompson for the work she did on Lily! She is doing great.

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Approximately how long was your wait to be seen
by the technician?
 Less than 2 min.

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: I will only come to TLC. They have been seeing all of my pets for years. Thank you so much for everything!

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Approximately how long was your wait to be seen
by the technician?
 Less than 5 min.

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: Dr. Thompson and Ashley were absolutely amazing. Perfect blend of compassion and competence.

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Approximately how long was your wait to be seen
by the technician?
 Less than 5 min.

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: Have always felt so good and well taken care of…Thank You!

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Approximately how long was your wait to be seen
by the technician?
 2 minutes

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: Thank you for watching out for Zoe after eating horse poop. It is nice to know you are here and we were able to get right in.

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Approximately how long was your wait to be seen
by the technician?
 0 minutes

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: I Love TLC. You all are so
understanding & helpful!

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Approximately how long was your wait to be seen
by the technician?
 0 minutes

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: The visit was wonderful &
Dr. Thompson and the vet assistant were
great with my dog.

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Approximately how long was your wait to be seen
by the technician?
 5-10 minutes

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: Fantastic all around, no complaints
what-so-ever. Put our pet (and us!) at ease
very quickly! Thanks!

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Approximately how long was your wait to be seen
by the technician?
 unnoticeable

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: I appreciate all the knowledge.
Thank you.

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Approximately how long was your wait to be seen
by the technician?
 10 minutes

Please rate each of the following:

  • Technician: 4
  • Doctor: 4
  • Overall Experience: 4

Did we meet your expectations?  yes

Comments: Answered all questions great with dog.
Dr. Marsh knows her stuff!

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Approximately how long was your wait to be seen
by the technician?
 3 minutes

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  Oh yeah!

Comments: You are by far the best vet I have
been to. I feel comfortable with everyone in the
office and know my dog is getting the best care.
You guys are the greatest!!

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Approximately how long was your wait to be seen
by the technician?
 1 minute

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  Exceeded

Comments: This was such a wonderfully
refreshing visit after a long, puzzling road
at another vet’s office. Thank you for taking
the time to work with me & help my cat.

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Approximately how long was your wait to be seen
by the technician?
 5 minutes

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  Yes

Comments: Dr. Grainger takes the time and
answers all of my questions. Thank you.

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Approximately how long was your wait to be seen
by the technician?
 5 minutes

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  So much & more

Comments: Thanks Bianca and Dr. Marsh.

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Approximately how long was your wait to be seen
by the technician?
 none

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations? yes

Comments: Great explanation for non-medical
people. Thank you!

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Approximately how long was your wait to be seen
by the technician?
 Not long

Please rate each of the following:

  • Technician: 5
  • Doctor: 5
  • Overall Experience: 5

Did we meet your expectations?  yes

Comments: So pleased and satisfied. Could not
be more satisfied. Thank you!

Review Date: August 29, 2012
Description Of Work:
Yearly check up for our dog.  Rabies vaccination, annual exam, blood work (she is a senior dog), anal glands expressed (no fun for everyone).  Weight check.
Member Comments:

Dr. Salas and his team are the best.  The office is inviting and it is quiet — the vet we had before we switched over had a waiting room full of dogs and cats, it was extremely noisy and it was very stressful on both us and our dog.  Perhaps this office staggers their appointments a bit so that not everyone arrives at once.  If there is an emergency and you have to wait, they let you know.

This office is very calming.  Dr. Salas is very caring and compassionate and is always calm.  He is very professional and he gets back to you as promised with the lab work results.  He is very easy to talk to. His staff and office manager are very friendly and professional. They keep in touch with you throughout the year with newsletters.  I would and have recommended TLC and Dr. Salas to family and friends.  If you have an emergency or are worried about something they can usually get you in the same day.  They are definitely “pet people

Description Of Work:
I take my 4 cats to TLC Pet & Uptown Cat Hospitals.
Member Comments:

I like them very much.  They are always available if I have even the least little question or if I need someone to look up something from the last time I was there.  They are very good, I wouldn’t want to take my cats anywhere else, they take really good care of all 4 cats.

Review Date: February 29, 2012

Description Of Work:
I went to TLC Pet & Uptown Cat Hospitals I have been with them from past eight years. They do both cats and dogs.
Member Comments:

They are wonderful. Their office staff is terrific. I cannot speak highly enough of them. I have couple of cats. I lost one due to heart issues and one due to cancer. The staff was very terrific in helping us get through both. They have same staff from past six years even when they combined the cats and dogs section. They have good follow up.

They are very skilled. My cat had an infection and it was difficult to give medication. They had different options to give him shots. They are creative. Their staff is so friendly and responsive. I never had to wait for somebody more than an hour to call me back and usually its less than thirty minutes. If I made an appointment today I can get in and take the time that I want. There are four doctors. I know three of them. They are skilled and very attentive. I would give them the highest score. I have got the best vet in town. They are great. I have recommended then to several people. I would use them in the future.

“Thank you so much for all that you and your staff do for us. It is due to the kindness and compassion of your staff that we are able to continue to help Great Danes. The backbone of every rescue is the support of an amazing medical group like yourselves!”

From the Doctor’s Desk

Thank you for helping our CNM group with the on-site anesthesia instructor. I know it must not have been easy, and involved a great deal more stress than you already face with work. You did it with such grace and kindness. I was so impressed with your professionalism!

Although I hope to use my education simply in some voluntary capacity, and not in a standard clinic setting, seeing what you do and how you do it was inspiring and encouraging.

Please give a great big Thank You to Dr. Thompson & Dr. Salas and the rest of the staff as well.Everyone was awesome.

Sincerely,
C–

There are no words to express my gratitude for all of your support.
Thank you for everything!

Always,
Shadow’s Mom

As a Year without my best friend Shadow ends,
I can’t say how much I miss him more all the time.

I wanted to write & Thank You for all your support ~
I will always be grateful —

Thank you —
Shadow’s Mom

Thank you so much for all that you and your staff do for us. It is due to the kindness and compassion of your staff that we are able to continue to help Great Danes. The backbone of every rescue is the support of an amazing medical group like yourselves!

Love,

Nicole & Ronnie

Thank you all for the card-info thingies. I carry them now.
Mousy declined to carry any. Perhaps as a free spirit he decided
not to carry anything bigger than the size of a dog tag.

Yours,
MC

P/S Mousy does thank you too!

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Dear Dr. Salas,

Thank you so much for the beautiful roses you sent to me in Max’s
memory. There is a place high in the foothills where we and anyone else
who cares to, can bury their pet’s ashes. Max’s flowers will be buried with him.

There are no words to describe the kindness, gentleness and consideration
you gave to our boy and to us.

Dr. Salas, this is a gift — one that God has blessed you with. We are so thankful
to know you and your staff.

Sincerely,
H&J P.

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To Dr. Salas & Ashley and the staff of TLC.

Thank you so much for your wonderful and loving care of Spencer
over the last 12 years.

I received the lovely flowers and thank you for that thoughtful gift.

Sincerely,
LM

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TLC

Thank you for all you do. We are so appreciative of your support Bark & Bubbles
and all the hard work & help!

Colleen, Marita & all of us at Luvin’ Labs